Refund policy

Returns

We accept returns within 30 days of delivery on orders shipped within the United States. To be eligible, the item must be unused, in its original condition and in its original packaging, with all parts and accessories included.

How to start a return

Email accounts@babyonestop.com or call +1 844 520 1414 with your order number. We will reply within one business day with a prepaid return shipping label and the return address. Returns are free; please do not send items back without a label from us, as we cannot accept unlabeled returns.

Refunds

Once we receive and inspect the return, we will confirm by email and issue a refund to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it.

Damaged, defective or wrong items

Please inspect your order on arrival and contact us within 7 days if anything is damaged, defective or not what you ordered. We will send a replacement or a full refund, including any shipping you paid, at no cost to you.

Items that cannot be returned

For hygiene and safety reasons, we cannot accept returns of opened or used personal care items (such as diaper creams, lotions, wipes and skincare), opened feeding items that touch milk or food (such as bottle nipples, pacifiers and teethers), opened formula or baby food, and used car seats. Gift cards and custom or personalized items are also final sale. If a product page says an item is final sale, that notice applies. Please contact us if you are unsure whether your item qualifies.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order once the return is accepted.

Questions? Email accounts@babyonestop.com.